Privacy Policy - Your Agency

Version updated to GDPR. 05/25/2018

I. Who is the controller of your data?

In accordance with current Personal Data Protection regulations, we inform you that the data provided has been incorporated into the customer file whose owner and Data Controller is Carlos Grande Alarcón with NIF 71721367F, and address at Doña Crisanta 38, Tomelloso. 13700 Ciudad Real, Spain.

You may contact the Legal and Regulatory Compliance Officer or the Data Protection Officer at info@youragency.es or by letter addressed to the office of Your Agency for any questions or concerns about our privacy practices or your personal information choices.

II. Users.

Access and/or use of the aforementioned Your Agency website attributes the status of USER to any natural person interested in the products and services that Your Agency offers through its web pages or who accepts, from the moment of entry and/or use, the General Conditions of its services that may be established. These Conditions shall apply regardless of the General Terms and Conditions of Contract that may be mandatory.

III. How did we obtain your personal data?

The personal data we process at Your Agency comes from the data subject.

The categories of data that are or may be processed at Your Agency are:

Identifying information (for example, name, username, address, zip code, telephone number, mobile phone number, email address, identification document, organization where you work, and job title).
Electronic identification information (for example, IP addresses, cookies).
Banking and payment information (for example, credit card information, account number).
Search quality and survey results.
Information about your interaction and use of Your Agency Services, our products, and websites, including connection, platform, device, and equipment information; customer performance information, error reports, device capacity; bandwidth; page view statistics; traffic to and from our websites; usage statistics.
Contracted products or services.
Correspondence between Your Agency and you.
Information on searches performed and documents accessed. Information on your interactions with documents (for example, marking as a favorite, printing, adding notes, selecting fragments).
Number of users in your Organization.
Recordings of telephone calls involving Sales Agents and/or Customer Service.
Specially protected data is not processed.

IV. For what purpose do we process your personal data?

The personal data you provide will be used by Your Agency for the following purposes:

Registration for access to our website, managing the contractual relationship for the sale of computer equipment and services.
Registration on the website for access to products and services offered by Your Agency to distributors and as a prerequisite for the subscription and execution of product contracts.
Administrative and accounting management requirements, such as the issuance and sending of invoices, and compliance with applicable tax and commercial laws. For this purpose, your data will be kept for the period established by law.
To allow, with your explicit consent, Your Agency to carry out marketing actions for products and services, commercial information and promotions, training, events, and promotional activities, including the sending of communications and advertising material through digital messaging applications. For this purpose, your data will be kept until consent is revoked.
Account setup and administration: We use personal information, such as your name, email address, phone number, and device information, to set up and manage your account, provide technical and customer support and training, verify your identity, and send important account, subscription, and service-related information.
Personalization: We use personal information to send and suggest tailored content, such as news, research, reports, and commercial information, and to personalize your experience with our services. Some of our services will ask you to share your exact geographic location so that we can personalize your experience and increase service accuracy.
Services offered: Some of our services offer data and document storage as an integral part of the product or solution offering. The documents and data our clients store may contain personal information in commercial or personal spreadsheets. Only clients, or those authorized by them from time to time, control, manage, and grant access to any information stored by or on behalf of our clients. Our access to this information is limited to Your Agency personnel with an important business reason, such as technical support.

V. How, when, and with whom is personal information shared?

Your Agency shares or discloses personal information when it considers it strictly necessary to provide the services or perform the commercial operations that are the subject of its business traffic. When we share personal information, we do so in full compliance with data privacy and security.

Data processing within Your Agency is shared only by our internal staff, and personal information will be available to them if necessary for service delivery, account administration, sales and marketing, technical support and customer service, and business and product development.

All our employees and data processors (contractors, advisors, managers, legal consultants…) are required to follow our privacy and data security policies if they handle personal information.

Our business partners: Occasionally, we enter into agreements or contracts with other organizations to provide services in collaboration with other brands, offer content, or to hold events, conferences, and seminars. As part of these agreements, you could be considered a customer of both Your Agency and our partner; therefore, we and our partners may collect and share information about you. Your Agency will handle personal information in accordance with this statement, so we invite you to review our partners’ privacy statements for more information on how they collect, use, and share personal information.

Our third-party service providers: We partner with, and are supported by, service providers worldwide. Personal information will be available to those parties only when deemed necessary to fulfill the services they provide to us, such as support in terms of software, systems and platforms, direct marketing services, cloud hosting services, advertising, data analysis, and order fulfillment and delivery. Our third-party service providers are not authorized to share or use the personal information we make available to them for purposes other than providing services to us.

Transfer to third parties for legal reasons: We will share personal information when we consider it a requirement, such as in the following cases:

To comply with legal obligations and respond to requests from government agencies, which include law enforcement agencies and other public authorities, which in turn may include such authorities outside your country of residence.
Tax and customs authorities and other public administrations, as well as competent authorities in compliance with applicable regulations.
Banking entities and payment management entities.
Entities performing transport or shipping activities.
Law firms, consultancies, and non-payment risk insurers, as well as entities in charge of accounting or auditing for Your Agency.
In the event of a merger, sale, restructuring, acquisition, joint venture, assignment, transfer, or other disposition, in whole or in part, of our business, assets, or shares (including those related to any bankruptcy or similar proceedings).
To protect our rights, systems, and services, as well as our users.

VI. What are your rights regarding your personal information?

You may exercise the rights over the data provided as set forth in Art. 13 of the GDPR regarding access, rectification or erasure, restriction of processing, and objection to the processing of the personal data provided.

You may exercise these rights or revoke the processing consents given by sending a request to the email address info@youragency.es.

To exercise your rights or for any clarification you may need, you can send an email to info@youragency.es, proving that you are the owner of the data for which you wish to exercise those rights.

We inform you that you may file a complaint with the Data Protection Supervisory Authority (Spanish Data Protection Agency) and with the competent Data Protection Officer of Your Agency if you are not satisfied with the exercise of your rights.

VII. How long do we keep your personal information?

The User’s personal data will be actively processed as long as they maintain the status of User of Your Agency services; that is, as long as they do not exercise their right to erasure.

Your Agency will keep your personal information for as long as necessary to fulfill the objectives of our Privacy Policy, current legislation on this matter, and the orders and mandates of Courts of Justice in the exercise of their functions.

In the event of exercising your right to erasure, your data will be blocked and kept in a restricted manner at the disposal of the competent authorities for a maximum period of 5 years to address possible liabilities arising from the processing.

In any case, when we no longer need personal information, we delete or destroy it securely.

VIII. At Your Agency, we also use cookies… and other technologies.

Cookies are small text files containing a series of characters that are sent to your browser from a website’s server. The cookie may have a unique identifier but does not contain personally identifiable information, such as your name or email address. Your Agency may use cookies when you visit its websites, use Your Agency software, or visit other websites where Your Agency advertises. The browser of the Your Agency software client or your Internet browser stores the cookie on your computer’s hard drive, and the website can access it during your next visit. Other websites may also send cookies to your browser, but it will not allow those websites to see Your Agency cookie information.

Your Agency web pages and client interfaces may include transparent gifs, also known as web beacons and tracking pixels. A gif is a small graphic with a unique identifier used to keep track of user visits to pages (but which does not retain any type of identifying information). Your Agency also uses transparent gifs in HTML-based email messages to know which email messages have been opened and replied to. This allows us to evaluate the effectiveness of certain communications and our marketing campaigns.

Information related to the use of cookies employed by Your Agency is defined in its Cookie Policy.

Some of our services contain links to third-party applications, services, tools, and websites, and you may use them in conjunction with third-party applications, services, tools, and websites that are not affiliated with us and that we do not control or manage. Examples include Facebook, LinkedIn, Twitter®, and third-party applications. The privacy practices of these third parties will be governed by their own privacy statements. Your Agency is not responsible for the security or privacy of information collected by these third parties. It is your duty to review the privacy statements or policies of these third parties.

IX. Legal Basis

As the communication of personal data is a legal or contractual requirement and a necessary requirement to be able to provide you with information, send offers, or formalize a contracting process for our products and services, the data subject is informed that they are obliged to provide personal data, as well as data of the contracting company, and likewise that the consequences of not doing so may mean the non-provision of the requested service.

X. Sending email, fax, or other means of communication.

By this clause, the Client/User gives their full consent to Your Agency so that it can proceed to send the client commercial, advertising, and promotional communications by email, fax, or other equivalent electronic means of communication, for which the data referring to them will be used to carry out said communications, and this under the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC. However, we inform you that you may revoke your consent in each commercial or advertising communication sent to you, and at any time, by notifying this company at the address of Your Agency, Doña Crisanta 38, Tomelloso. 13700 Ciudad Real, Spain., or via email at info@youragency.es.

XI. In short, how do we process your data?

Your data will be incorporated into our electronic filing systems, protected by access passwords and hosted on our computerized server, from which daily backup copies are extracted and kept externally by the Data Controller. Likewise, physical copies will be stored in duly guarded and protected repositories under the direction of the Data Controller.

Similarly, such data may be hosted in files processed in systems based on “cloud” technology, duly adapted to current legality and under the same security measures as those listed above, having secure automated access to your data.

To provide greater security, we subject your data to computer encryption processes, thus guaranteeing its total security.